Harpers of Chiswick Privacy Statement & Fair Processing Notice
PRIVACY
Information Harpers of Chiswick Collects
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources. Information we collect directly from you We collect information directly from you when you choose to participate in our offers and programs, create an account on our websites or in our mobile applications, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Name.
Email address.
Postal address.
Username and password.
Telephone.
Date of birth.
Demographic information.
Payment information (such as a credit card) and bank account details.
Future communication preferences.
Telephone number and recordings when you call our customer service line.
Information we collect when you visit our sites, or other services
We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:
Information about your device browser and operating system
IP address.
Web pages you view.
Links you click.
Harper of Chiswick emails you open.
How Harpers of Chiswick uses This Information
We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other Harpers of Chiswick business operations. The following are examples of how we may use the information we collect:
Answer your questions or respond to your requests
Develop new products and services
Enrol you in contests, programs, or offers that you request
Create and manage your account
Process payment for purchases or other services
Protect against or identify possible fraudulent transactions
Send you email and/or postal messages with information about Harpers of Chiswick and other content we think may be of interest to you
Develop and provide marketing tailored to your interests, including interest-based marketing
Personalise your experience on our website by presenting products and information tailored to you
Allow you to participate in social sharing on our website
Analyse the use of, and develop, our products, services and marketing. Enforce our terms and conditions and otherwise manage our business
Harpers of Chiswick will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your Personal Information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely identified purposes. To ensure meaningful consent is obtained from you, Harpers of Chiswick will provide you with reasonable notice ensuring that your consent is provided on an informed basis.
Information Sharing
The success of our business depends on your trust, and we do not sell your Personal Information to marketers outside of Harpers of Chiswick. We share your Personal Information within Harpers of Chiswick and as described in this Statement. We do not share Personal Information with marketers outside of Harpers of Chiswick unless you consent to such sharing, or as described within this Statement.
Co-Promotions with Carefully Selected Business Partners
We from time to time may collect personal and other information for a co-promotion or joint program with a business partner and share your information with that business partner. For these programs we will make clear at the point of collection that the information will be shared with Harpers of Chiswick and the participating business partner and ask for your consent as required by applicable laws.
Third-Party Service Providers
We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your Personal Information with them. We provide our service providers with only the Personal Information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose. For example, we may rely on a 3rd party service provider to:
Fulfil your service requests and answer your questions.
Host our sites and deliver our email or other communications.
Analyse our data, sometimes combined with data from other sources, to send you communications.
Conduct research and analyse data to improve our products, services and sites.
Perform other services that we request.
Where permitted by law, we combine Personal Information about you that Harpers of Chiswick has collected with Personal Information about you that a business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not be permitted to use Harpers of Chiswick data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Statement as indicated above.
Other Situations
We may transfer or otherwise process your Personal Information:
As part of the sale of Harpers of Chiswick to another company.
When we receive your instruction to pass the sale of your property to another agent
To protect, defend or exercise the rights and property of Harpers of Chiswick (including enforcing our Terms and Conditions).
When required by law and/or government authorities.
Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Aggregated and non-Personal Information
We share aggregated and/or anonymous information that does not identify you for Harpers of Chiswick business purposes. For example, we may disclose the number of visitors to Harpers of Chiswick sites or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.
Your communication options
We give you choices about how we communicate with you.
Email Communications
You can stop receiving promotional email messages from Harpers of Chiswick by following the opt-out instructions provided in any such message you receive.
Postal Mail
You can stop receiving promotional postal mail from Harpers of Chiswick by following the opt-out instructions that may be included within those communications. You can also stop receiving promotional email or postal communication through this Privacy Statement.
Mobile Text Messages
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.
Telephone Marketing
We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.
PLEASE NOTE: We will honour your request to stop receiving promotional email, text and postal messages from Harpers of Chiswick as practicable. However, we may continue to send you service-related communications. We may keep information for record keeping to ensure we fulfil your request not to send particular types of messages.
You and Your Information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
Access
We take steps to keep your Personal Information accurate. Many Harpers of Chiswick programs provide access to view or update Personal Information you provided when you registered online. Check where you registered to learn if you can view or update your information there. If information access and update are not available where you registered, click here to select your country and to learn how to access and/or update the Personal Information you provide. Harpers of Chiswick does not charge for this service and responds to reasonable requests in an appropriate timeframe.
Data Deletion
You can delete your Harpers of Chiswick online account at any time. This will erase any Personal Information in your account that we have about you. And it will mean any data about how you’ve used the online account will be made anonymous. Deleting your online account won’t delete any data you’ve shared with Harpers of Chiswick for reasons that aren’t connected with your online account. If you wish us to erase your data which is unconnected with your online account, please contact us as described below and we will deal with your request as necessary under applicable law.
Other Rights
To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.
Consent
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with the Information Commissioner (ICO).
Cookies and Other Technologies
Harpers of Chiswick and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used, to personalise your experience and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:
Cookies
A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our site or other websites and online services.
Other Technologies
In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our site and the IP address of the device you use to connect to our Sites. We may log information about your interaction with the site, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our site.
We may use third-party web analytics services on our site, such as those of Google Analytics. These service providers help us analyse how visitors use the site. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers.
The providers of third-party plug-ins and widgets on our site, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the site and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.
Interest-based marketing
You may receive interest-based marketing, offers or other content as you interact with websites or mobile applications. Interest-based Marketing is online Marketing from Harpers of Chiswick and/or from our carefully selected business partners that is tailored to your interests and sent to your device using a cookie or other identifier assigned to your device. These cookies or other identifiers are placed in general interest categories that we infer from information such as:
The web pages you view and links you click on harpersofchiswick.com and other websites you visit.
Mobile applications you use.
The Harpers of Chiswick brand emails you view and links you click in the email.
Demographic data.
Offline and online purchase data.
We have designed our interest-based marketing systems to deliver such ads to you based only on data that does not personally identify you.
Links to Third Party Sites and Social Media
Harpers of Chiswick website includes links to third-party sites. Harpers of Chiswick does not control these third-party sites, and we encourage you to read the Privacy Statement of every site you visit.
Social Networks and Third-Party Plug-ins
Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third-party assigns to you. The loading, functionality and your use of the plugins are governed by the Privacy Statement and terms of the party that provided the plugin.
User Generated Content
Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Harpers of Chiswick cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. Harper of Chiswick is not responsible for the results of such postings.
Information Security
Harper of Chiswick is committed to keeping Personal Information secure. We have implemented technical, administrative and physical procedures designed to protect Personal Information from loss, misuse or alteration. We limit access to Personal Information to those who have a business need. We keep Personal Information only for so long as deemed reasonably necessary.
Children’s Privacy
Our site is not directed to children under the age of thirteen and we do not knowingly collect Personal Information from children under the age of thirteen.
Links to Other Websites and Apps
Our Sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
Updates to our Privacy Statement
We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we may notify you by e-mail, and by posting notice of the changes on this site.
FAIR PROCESSING NOTICE
Buyers and Tenants
Why do We Collect Your Data?
All data that we collect and hold about you as an individual (your “Personal Data”), which might include your name, address, email and telephone number, is held and processed by us in accordance with the law and in accordance with our Privacy Statement. This means that Harpers of Chiswick will only ever use your Personal Data for the purposes for which it is collected and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for longer). Since you are interested in buying or renting property, we will only use your Personal Data in order to help you find your desired property (unless you tell us otherwise). We will also ask for your consent to send you marketing information and inform you about our other services.
Who do we share your data with?
Harpers of Chiswick respects your privacy and therefore will never sell your personal data to anyone for any reason. In fact, there are only three circumstances in which we will share your Personal Data with third parties, these are:
1. When we are required by law or court order to share your Personal Data, this might include background checks (such as credit reference checks through agencies) or fulfilling other regulatory purposes;
2. When you tell us to share your Personal Data or otherwise give us your express consent to share it, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or
3. When the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and details with the vendor/landlord or building managers.
If ever you want us to, we will promptly provide you with details of exactly who your Personal Data has been shared with and why.
How do we store your data?
When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. Our databases are held and managed by Vebra Alto who are fully compliant with Data Protection and maintain and manage a strict policy. We have security in place to ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you).
Are we allowed to do this?
Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal obligation”.
Would you like to know more?
For further information concerning what Personal Data we hold about you, how you can access it and our use of Personal Data generally, please contact our Data Protection Officer via email: enquiries@harpersofchiswick.com
Sellers and Landlords
Why do we collect your data?
All data that we collect and hold about you as an individual (your “Personal Data”), which might include your name, address, email and telephone number, is held and processed by us in accordance with the law and in accordance with our Privacy Statement . This means that Harpers of Chiswick will only ever use your Personal Data for the purposes for which it is collected and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for longer). Since you are interested in hearing about a particular property, we will only use the information you provide for that purpose (unless you tell us otherwise). We will also ask for your consent to send you marketing information and inform you about our other services.
Who do we share your data with?
Harpers of Chiswick respects your privacy and therefore will never sell your personal data to anyone for any reason. In fact, there are only three circumstances in which we will share your Personal Data with third parties, these are:
1. When we are required by law or court order to share your Personal Data, this might include background checks (such as credit reference checks through agencies) or fulfilling other regulatory purposes;
2. When you tell us to share your Personal Data or otherwise give us your express consent to share it, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or
3. When the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and details with the vendor/landlord or building managers.
If ever you want us to, we will promptly provide you with details of exactly who your Personal Data has been shared with and why.
How do we store your data?
When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. We have security in place to ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you).
Are we allowed to do this?
Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal obligation”.
Would you like to know more?
For further information concerning what Personal Data we hold about you, how you can access it and our use of Personal Data generally, please contact our Data Protection Officer via email: enquiries@harpersofchiswick.com
For Occupiers
Why do we collect your data?
All data that we collect and hold about you as an individual (your “Personal Data”), which might include your name, address, email and telephone number, is held and processed by us in accordance with the law and in accordance with our Privacy Statement. This means that Harpers of Chiswick will only ever use your Personal Data for the purposes for which it is collected and only keep it for as long as necessary to fulfil those purposes (unless legally obliged to keep it for longer). Since you are interested in buying or renting property, we will only use your Personal Data in order to help you find your desired property (unless you tell us otherwise). We will also ask for your consent to send you marketing information and inform you about our other services.
Who do we share your data with?
Harpers of Chiswick respects your privacy and therefore will never sell your personal data to anyone for any reason. In fact, there are only three circumstances in which we will share your Personal Data with third parties, these are:
1. When we are required by law or court order to share your Personal Data, this might include background checks (such as credit reference checks through agencies) or fulfilling other regulatory purposes;
2. When you tell us to share your Personal Data or otherwise give us your express consent to share it, for example, where you ask us to share your details with your solicitor, bank or mortgage advisor; or
3. When the nature of the services we are providing to you requires that we share your personal data, for example, if you want to view property, we will likely have to share your name and details with the vendor/landlord or building managers.
If ever you want us to, we will promptly provide you with details of exactly who your Personal Data has been shared with and why.
How do we store your data?
When you provide us with your Personal Data we will process it using our systems, meaning your details will be inputted into our secure databases. We have security in place to ensure that your data is not lost, stolen, accessed by unauthorised third parties, or tampered with in any way. Internally, your personal data will only be accessible by those members of our staff that have a need to see your data (which will depend on the nature of the services we are providing to you).
Are we allowed to do this?
Absolutely. For most processes we have what is called “legitimate interests”, for almost all others we will rely on your “consent”, sometimes, we have to process your Personal Data because of “legal obligation”.
Would you like to know more?
For further information concerning what Personal Data we hold about you, how you can access it and our use of Personal Data generally, please contact our Data Protection Officer via email: enquiries@harpersofchiswick.com
